Returns and Exchanges in Print Services

Returns

1. Customers have a 30-day return window for unused and unopened products.
2. Returns must be accompanied by the original invoice or packing slip.
3. Shipping costs for returns are the responsibility of the customer.

Exchanges

1. Customers may exchange unused and unopened products within 30 days of purchase.
2. Exchanges must be for items of equal or greater value.
3. Any additional shipping costs associated with the exchange are the responsibility of the customer.

Procedure

1. Contact customer service to initiate the return or exchange process.
2. Provide the invoice or packing slip number and the reason for the return or exchange.
3. The customer service representative will provide instructions on returning the product.
4. Repackage the product carefully and include the original packaging.
5. Send the package to the designated return address.
6. Once the return or exchange is received, the refund or new product will be processed.

Exceptions

1. Custom-printed products cannot be returned or exchanged.
2. Products that have been damaged by improper handling or use cannot be returned or exchanged.
3. Returns or exchanges will not be accepted for products purchased on sale.